Shipping policy

All originating Standard Shipping Costs or Expediated Shipping (if elected by the customer) at time of Check Out is paid by the Customer for all items shipped.  Return Shipping Costs are also paid by the Customer unless the return is due to errors from the Print-On-Demand (POD) Company concerning mislabeling, printing, manufacturing, defects and damages and this will be paid by the POD Company.  The three POD companies that print our products utilize the top couriers to ship orders locally and internationally.   

Shipping, Delivery and Transit Times will depend on various factors, including the POD company and their courier arrangements, available couriers that deliver to your address, and... when applicable... the type of delivery options and courier choices that you select upon checkout if available (in some cases, Standard Delivery may be the only option).

Because most of our products are printed and made in the USA, shipping times are greatly reduced.  In regards to our watches, shipping times are longer as they are printed in China and typically take 13 to 18 business days for Standard Delivery.  (For the USA, Standard Delivery for our watches may be shorter in 10 to 15 business days and Express Delivery may only be 3 to 5 business days.)

Generally, Standard USPS Shipping within the contiguous United States (excluding Alaska, Hawaii and Puerto Rico) takes on average 3 to 7 business days (excluding holidays) to arrive but may take longer if the courier is experiencing unexpected changes, delays, limited availability of transport, etc.  International Shipping takes on average 5 to 15 business days (excluding holidays) to arrive but may take longer if there are extraneous factors, etc.

ESTIMATED SHIPPING DELIVERY TIMES

USA:  3-5 BUSINESS DAYS

CANADA:  5-10 BUSINESS DAYS

WORLD:  10-20 BUSINESS DAYS

 As our products are made by different POD companies, shipping will commence as soon as the item is fulfilled and this will naturally influence delivery times.  Also, please be aware that should you be ordering different products that are printed by different POD companies, these items and their shipping times will vary and will most likely arrive on different dates. 

Additional factors that may affect Shipping & Delivery Times include but are not limited to the following extraneous factors that are outside of our control:  Corona/COVID-19 Virus, virus variants & diseases; Holiday Factors; Natural Disasters & Weather Conditions; Unexpected Carrier Changes, Cutbacks & Labor Shortages; Product & Resource Chain Supply Shortages & Issues; Mode of Transportation Issues, Shortages in Cargo Containers and Labor; Technological Issues; Current Geo-Social-Political Events; Fuel & Power Issues; Increased Volume of Mail & Package Shipping with subsequent impacts on delivery times; etc.

PLEASE NOTE:  SHIPPING, DELIVERY AND TRANSIT TIMES are only time estimates that cannot always be guaranteed for various factors and may require additional business days for the item(s) to arrive.  Unfortunately, we are unable to predict and guarantee any shipping and transit time associated with any of our products and are not liable for any delays in courier delivery or any courier-associated issues.  

We highly recommend including your phone number in the order process, especially when ordering internationally - this will help minimize the risk of an order being lost in transit and make delivery of the order smoother.  Should you return any item(s), we recommend purchasing shipping insurance with tracking and confirmation as Bob and Lu Lu Art or the POD company cannot guarantee that the package will arrive to its return destination, nor can Bob and Lu Lu Art or the POD company be held liable should the package not arrive to its return destination.

An additional fee for Customs and Tax may occur on International Orders (i.e., shipments outside the USA) depending on the destination country and may vary depending on your order value, country limits and other factors based on the product itself.  Should there be a fee, the end recipient/customer is responsible for paying this.  This fee is not in our control and is assessed by your local Customs Office.  Custom's Policies vary widely for every country and may be checked with your local Customs Office directly to see if they apply duties and taxes to your purchase.

WRONG ADDRESS:  If the customer provided an address that is incorrect or considered insufficient by the courier, the shipment will be returned to the POD company's headquarters.  The customer will be liable for reshipment costs once the updated address is confirmed.

LOST SHIPMENTS:  It is the customer's responsibility to file any claim with the shipping courier for a lost shipment if the courier's tracking indicates that the package was delivered.  Unfortunately, in such cases, the POD company will not make any refunds and will not resend the product.

UNCLAIMED SHIPMENTS:  Shipments that go unclaimed by the customer are returned to the POD company's headquarters and the customer will be liable for the cost of a reshipment.  All Unclaimed Items will be donated to charity after four (4) weeks by the POD company.

RETURN SHIPPING COSTS:  The customer is responsible for paying the shipping costs for returning items when not due to errors from the POD Company.  Shipping costs are non-refundable, and if you receive a product refund, the cost of either the originating and/or the return shipping will be deducted from your refund by the POD company.

PURCHASES NOT ARRIVED BY THE ESTIMATED DELIVERY DATE:  Should your purchased item(s) not arrive by the estimated delivery date, we recommend waiting an extra 2 to 3 days before contacting us given possible shipping delays and factors (as identified above) and double check your Shipping Confirmation Email, the Estimated Delivery Date and Address Information - please make sure that the address information you provided is correct and up to date! We recommend checking with your local Post Office (or courier) to see if they have your package and also ask your neighbors to see if the courier left your parcel with them.  We also suggest checking behind outdoor flower pots, furniture or other objects as well as checking the side and back patio areas as some couriers will do this to help avoid theft.  After waiting a couple of extra days, if your order still has not arrived, please send us a notice within five (5) days via our Direct Store Contact Form (under the Contact Us Section).  After checking your Shipping Confirmation Email and should you notice that the Address Information is incorrect or not up to date, we advise that you contact the courier directly and see if they can rectify the issue as Bob and Lu Lu Art and the POD company are not responsible for wrong or insufficient address information given by the customer.  You can send us a Direct Store Contact Form notice and let us know!  Unfortunately, there's little that we can do if the shipping information was wrong or insufficient. 

Please note:  All policies shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.