Refund policy

Bob and Lu Lu Art wants you to be happy with our products and offer a 30 DAY GUARANTEE REFUND (minus shipping costs) OR REPLACEMENT that matches the policies of the POD companies that print and make our products against mislabeling, damages and defects in printing, materials and manufacturing (with the exception of E-Gift Cards and Original Art) or if a wrong item was received and begins on the date of delivery.  Refunds are returned on the customer's original payment method and may take some time for your bank or credit card company to process and post the refund to. 

Bob and Lu Lu Art utilizes multiple POD companies - i.e., Printful, Printify and JetPrint - For a complete description of the Refund and Return Policies per POD company, please view their FAQs and Policies directly.  In regards to our watch designs by JetPrint, all watches have a guaranteed One (1) Year Warranty regarding Product Quality and Normal Internal Work - please refer to the bottom of this policy section and directly at JetPrint.  Essentially, the return and refund process is the same for each POD company... However, if you are returning an item that was printed by Printify (it will be marked on your invoice), they have in place a direct process with their representative via email (you will receive an email from them that will be the primary means of handling complaints or concerns should there be any - please retain your email) and all customers must utilize this procedure and follow their requirements.  For other items in question that are printed by Printful and Jetprint and not by Printify, please follow the directions below and make your initial request via Bob and Lu Lu Art.

You can always contact us via our Direct Store Contact Form or email us directly at: Bobandluluart@gmail.com (Please see under the Contact Us Section).

We recommend and ask that you immediately inspect all purchases upon receiving and should any item evidence mislabeling, damages, defects or was not what you ordered, please send us a notice via our DIRECT STORE CONTACT FORM (under the Contact Us Section) within seven (7) days and we will advise on how to proceed as each POD company has different steps.  This will help allow enough time to address any concerns and still allow for a timely return to the POD company if necessary.  We address every request on a case-by-case basis and will try our best to work towards a satisfactory solution.  Customers must first contact Bob and Lu Lu Art prior to sending any return items to either Bob and Lu Lu Art or to the POD company - all items sent back to Bob and Lu Lu Art or to the POD company without first requesting a refund or a return will not be accepted.

Please read carefully and note the following:  ALL GUARANTEES, REFUNDS, REPLACEMENTS (i.e., same product, same size and same value) AND RETURNS MUST MEET ELIGIBLE REQUIREMENTS AND ARE SUBJECT TO REVIEW AND APPROVAL BY BOB AND LU LU ART AND THE POD COMPANY.

Failure to meet the following Requirements by the Customer, Intended Recipient or Third Party as set forth by Bob and Lu Lu Art and the POD Company will result in a claim denial as these requests are required by Bob and Lu Lu Art and by the POD company.

PLEASE NOTE THE FOLLOWING REQUIREMENTS FOR ELIGIBLE GUARANTEES, REFUNDS AND RETURNS:

  • All items must be returned in the original, same condition as it was received by the customer, intended recipient or third party.
  • All items must be returned in the original package with the Order Slip by the customer, intended recipient or third party.
  • All items must have no visible signs of wear or usage by the customer, intended recipient or third party.
  • All items must evidence no damage by the customer, intended recipient or third party.
  • All items returned by the customer, intended recipient or third party must include all original parts or accessories.  
  • All claims for eligible guarantees, refunds and returns must be submitted within four (4) weeks after the product has been received.
  • All claims for packages lost in transit must be submitted no later than four (4) weeks after the estimated delivery date. 

PLEASE NOTE:  ALL ITEMS ARE CONSIDERED "CUSTOM MADE" BY BOB AND LU LU ART AND BY THE POD COMPANY FOR THE CUSTOMER AND FALL UNDER THE CATEGORY OF ALL SALES ARE FINAL.  

Bob and Lu Lu Art is currently unable to offer eligible guarantees, refunds, returns, replacements or exchanges for the following conditions or reasons:

  • Buyer's Remorse or Unwanted Items.
  • Customer Error.
  • Misordered Apparel Items and size, color and quantity selection.  (We understand how important it is to have a good fit and that is why we have included size charts to help in making your selection - we ask that you refer to this before ordering!  Our apparel comes from POD companies based in the USA and are thus based on USA size cut standards and not on European or Asian cut size standards and are generally made from pre-shrunk cotton.)
  • Misordered Non-Apparel Items and size, color and quantity selections.
  • E-Gift Cards.  (All Bob and Lu Lu Art E-Gift Cards do not qualify for refunds or returns and fall under the category of "All Sales are Final.")
  • Original Works of Art. (Original Works of Art include any fine art pieces that are hand created and include paintings, drawings, mixed-media, etc., and do not qualify for refunds or returns and fall under the category of "All Sales are Final.")

Our Refund and Return Policies last thirty (30) days and match the POD company's Refund and Return Policies.  If 30 days have passed since receiving your purchase, we cannot, unfortunately, offer you a refund or replacement, nor can we accept any claims or items returned more than 30 days after the delivery date.

The Return Address is set by default to the POD company's address unless otherwise specified or if it is needed to be sent to Bob and Lu Lu Art - we will advise.  Once your package has been received, you will receive an automated email notification from either the POD company or from Bob and Lu Lu Art.

Notification for EU Consumers:  According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods that are made to the consumer's specifications or clearly personalized and any sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.

PLEASE NOTE AND READ:  PROCEDURE IN MAKING A REFUND OR RETURN REQUEST FOR PURCHASES THAT WERE MISLABLED, DAMAGED, DEFECTIVE OR NOT WHAT WAS ORDERED.

  • First, we ask that you inspect all items upon receiving, and should there by any concerns, please immediately contact us within seven (7) days by using our Direct Store Contact Form (see under the Contact Us Section) and include the best telephone number and email address to reach you along with your Order Number, Item Name/Description and describe what is wrong with the purchased item and whether you want a product replacement or refund.  AS NOTED ABOVE: SHOULD THE ITEM OF CONCERN BE PRINTED BY PRINTIFY, THE CUSTOMER IS TO CORRESPOND DIRECTLY WITH PRINTIFY VIA THE PROCEDURES DETAILED BY PRINTIFY IN THEIR EMAIL SENT TO THE CUSTOMER!!!
  • Second, please send us clear photos of the item being addressed with your Order Number, Item Name/Description and contact information and email to:  Bobandluluart@gmail.com.  Please note that the POD company will need these photos in order to proceed with your request.  
  • Third, we will review your request and forward to the POD company and they will review your photos and assess if it is eligible based on their Refund and Return Policies.  After the POD company makes their decision, they will contact us and inform on how to proceed.  If the POD company determines that the issue was caused by an error on their part, the POD company will either issue a refund or a replacement.  Please note, Bob and Lu Lu Art and the POD companies reserve the right to refuse returns and issue refunds at its sole discretion.  
  • Fourth, after we receive notice by the POD company, we will immediately notify you of their decision and the next step on how to proceed as each POD company has their own unique directives - i.e., some POD companies will first send a Return Merchandise Authorization (RMA) while others don't require it.
  • Fifth, we will notify you of where to return the item depending on the POD company's directive - i.e., either to their headquarters or directly to Bob and Lu Lu Art.
  • Sixth, once your return is received and inspected, you will receive an email notifying that your return was received.
  • Seventh, we will continue to keep you informed of the Refund & Return Process.

CUSTOMER'S RESPONSIBILITIES:  All customers are responsible for entering the correct information when ordering items and associated details, including payment information, billing addresses, mailing addresses, contact information, etc.  It is also the customer's responsibility to follow the steps, guidelines and timeframes as outlined by Bob and Lu Lu Art and the POD companies in filling a claim for Eligible Refunds and Returns.

BOB AND LU LU'S RESPONSIBILITIES:  We will provided the best customer service that we can and promise to be honest, ethical, transparent and professional in our business dealings with all customers, POD companies and any associated providers of service.  It is our responsibility to uphold our business commitments, policies and product representation as an accredited business.  Bob and Lu Lu Art shall not be held liable for any information given by the customer (i.e., incorrect or insufficient information) or any customer's actions.

All policies shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

WATCHES:  All watches are printed and manufactured by JetPrint in Shenzhen, China, and have a guaranteed One (1) Year Warranty regarding Product Quality and Normal Internal Work.  JetPrint guarantees the Return Shipping Cost if there is damage or quality issues with the watch but will not cover any shipping costs should the watch be returned because it is “not liked” and the customer will be responsible for paying the shipping cost.